B2B Collections Executive – International Voice & Payment Recovery Careers | Gurugram NCR

About the Role

We are hiring experienced professionals for the position of B2B Collections Executive at our Gurugram (NCR) office. This role is perfect for candidates with 1–8 years of experience in B2B or B2C collections, preferably in an international voice process.

You will be responsible for recovering overdue payments, resolving client account queries, managing disputes, reconciling invoices, and ensuring accurate payment application. The position is 100% work-from-office with 24×7 shift flexibility.

Key Responsibilities

1. Payment Collection & Account Maintenance

  • Call clients to collect overdue payments in assigned buckets.

  • Maintain accurate account records and update payment status.

  • Follow up to ensure commitments are honored and payments received.

2. Query Handling & Dispute Resolution

  • Address client queries in a timely, professional manner.

  • Collaborate with billing and finance teams to resolve disputes.

  • Investigate discrepancies and provide solutions such as credit rebills, PO changes, and invoice adjustments.

3. Payment Application & Reconciliation

  • Apply received payments accurately to accounts.

  • Reconcile invoices to outstanding balances.

  • Perform necessary corrections to maintain accurate records.

4. Cross-Functional Collaboration

  • Work with billing, originations, and finance teams.

  • Escalate complex cases to senior management with proper documentation.

5. Reporting & Analysis

  • Prepare Excel-based reports for collections and assigned accounts.

  • Track progress against KPIs and highlight problem areas.

Required Skills & Competencies

Must-Have:

  • Bachelor’s degree in Commerce (B.Com) or equivalent.

  • Excellent verbal and written English communication skills.

  • Experience in international voice process for B2B or B2C collections.

  • Proficiency in basic Excel for reporting and analysis.

  • Comfortable with 100% work-from-office and 24×7 shifts.

Preferred:

  • Familiarity with payment application and invoice reconciliation.

  • Experience working with ERP or large-scale finance systems.

Work Environment

  • Location: Gurugram (NCR)

  • Shifts: 24×7 rotational (including nights)

  • Performance Metrics: Collection rate, dispute resolution time, reporting accuracy

Why Join Us?

  • Gain valuable international B2B collections experience.

  • Work directly with global clients.

  • Build expertise in payment recovery, dispute resolution, and reporting.

  • Clear career growth opportunities in a process-driven organization.

Application Details

  • Role: B2B Collections Executive

  • Grade: BPO1/2/3

  • Location: Gurugram (NCR)

  • Function: Business Process Services

  • Job ID: 370739

  • Apply By: 12 September 2025

📌 Apply Now: Click Here