Customer Service Representative at Accenture

Job Opportunity: Customer Service Representative at Accenture (Enterprise Network Operations)


Are you ready to take your customer service and technical support skills to the next level? Accenture is hiring experienced Customer Service Representatives to join their Enterprise Network Operations team in Gurugram. This is an exciting opportunity for professionals with a minimum of 3 years of experience to work in a fast-paced, dynamic environment.

Position Overview:
- Role: Customer Service Representative
- Location: Gurugram, India
- Experience: Minimum 3 years in Enterprise Network Operations
- Education: 15 years of full-time education

Job Role Description:
As a Customer Service Representative, you will provide functional, technical, and administrative support to customers, resolving their problems and answering queries. Your role is pivotal in ensuring customer satisfaction and maintaining high standards of support.

Key Responsibilities:
- Provide technical support for network-related problems.
- Address customer inquiries with timely and accurate solutions.
- Troubleshoot network issues and collaborate with cross-functional teams to enhance customer experiences.
- Assist in the resolution of complex customer problems and contribute to overall process improvements.
- Participate in team discussions and become an SME (Subject Matter Expert) over time.
  
Skills Required:
- Must-have: Proficiency in Enterprise Network Operations.
- Strong understanding of network infrastructure, protocols, and security principles.
- Experience with network monitoring and troubleshooting tools.
- Familiarity with network hardware and software components.

What Accenture Offers:
- A platform to develop your expertise and grow into a Subject Matter Expert.
- A collaborative work environment that encourages innovation and team participation.
- Opportunities to work on cutting-edge technology and improve customer service processes.

This role is ideal for professionals with experience in Enterprise Network Operations looking for an opportunity to grow and make a meaningful impact in customer support. Accenture offers a challenging yet rewarding environment with plenty of room for professional development.